1. Definitions:
- Cake Room: Refers to the online platform and physical bakery located at 257, Jayadev Vihar Rd, beside Mayfair Convention Road, Side Gate, Nayapalli, Bhubaneswar, Odisha 751013, operated by Cakeroom.
Customers/End Users: Individuals purchasing or consuming products from Cake Room, whether online or in-store.
-Website: The online portal owned and operated by Cake Room, accessible at [website URL], providing information about products and services.
2. Privacy Policy:
- Cake Room is committed to protecting the privacy of its customers' personal information.
- Personal data provided by customers may be used for promotional purposes and product information dissemination.
- Customers may receive communications regarding special offers, updates, and newsletters, with the option to opt-out.
- Personally identifiable information includes but is not limited to name, address, email, and contact number.
- Cake Room is the sole owner of information collected on its website.
3. Cookies Policy:
- Cake Room utilizes cookies for record-keeping and site functionality enhancement.
- Clear gifs are not utilized in emails.
- Customers are encouraged to review privacy policies of linked external sites.
4. Terms of Use:
- Customers must agree to the terms and conditions to avail of Cake Room's products and services.
- Cake Room reserves the right to modify terms and conditions without prior notice.
- Customers must be eligible and competent to enter into legally binding agreements.
- Minors must obtain consent from their legal guardians to use Cake Room's services.
5. Indemnity:
- Customers agree to indemnify Cake Room against claims arising from their actions or inactions.
- This clause shall survive the expiry or termination of this terms and conditions.
6. Governing Law and Jurisdiction:
- Disputes are governed by Indian law, with jurisdiction in Bhubaneswar courts.
7. Dispute Resolution:
- Disputes will be settled through amicable discussion and arbitration if necessary.
- The venue of arbitration shall be Bhubaneswar, and the cost shall be borne equally by both parties.
- The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996.
8. Copyright and Trademarks:
- All content on the Cake Room platform is protected by copyright laws.
- Cake Room trademarks are proprietary and cannot be used without permission.
- Unauthorized use of Cake Room trademarks and content is prohibited.
9. Refund and Return Policy:
- Refunds are provided for canceled orders made at least 48 hours prior to the delivery date.
- No refunds will be issued for orders canceled less than 48 hours before the delivery date.
- Products found damaged at the outlet will be refunded in full.
- Quality issues are addressed through refunds upon customer complaint.
10. Entire Terms and Conditions:
- These terms and conditions constitute the entire agreement between Cake Room and its customers.
- In the event of any conflict between these terms and conditions and other agreements, these terms shall prevail.
11. Suggestions:
- Cake Room welcomes feedback and suggestions for improvement.
- Customers' comments and suggestions are valuable for enhancing the Cake Room experience.
12. General:
- Provisions in the terms and conditions remain valid even if some are deemed contrary to the law.
- The waiver by Cake Room of one breach or default under these terms and conditions shall not constitute the waiver of any subsequent or other breach or default.
13. Disclaimer:
- Information on the Cake Room website is for general purposes only.
- Cake Room is not liable for any loss or damage arising from the use of the website.
- The website may contain links to external sites; Cake Room has no control over their content and does not endorse their views.
14. Important Notice to Webmasters:
- Unauthorized use of Cake Room trademarks and content is prohibited.
- Linking to any Cake Room web page without express written permission is prohibited.
- Framing the Cake Room website with unauthorized links or advertisements is expressly prohibited.
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These terms and conditions govern the relationship between Cake Room and its customers accessing the website or purchasing its products.
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